AQA Video Tapes

Author	Title	Description
	Motorola Semiconductor Products Sector Worldwide TCS Competitions 1990	XXX
	North Carolina Award Banquet	XXX
	State Quality Awards - 1993	This is a locally-made video of the Arizona Governor's Conference on Quality Awards presentation after the Banquet. It has the Governor's speech and the presenter giving out the Governor's and Pioneer trophies, along with the other presentations during the evening.
	Team Oriented Problem Solving	This is a lecture format which discusses team problem solving.
	The Right Way to Manage	This is a video class about "imagineering", which is defined as " Visualizing how things would be if everything worked perfectly." The tape has examples of role playing about leveraging the creativity of all the people in the organization, for the purpose of continuously improving, getting rid of tunnel vision and raising people's sights.
	Total Quality Curriculum	XXX
ABC	Dr. W. Edwards Deming, The Prophet Of Quality	ABC Person of the Week, featuring Dr. W.E. Deming broadcast on KAET-TV, PBS
Arizona Quality Alliance	1994 State Quality Awards Banquet, October 11, 1994	XXX
ASQC	Continuous Quality Improvement: A New Look for Education	XXX
ASQC	Malcolm Baldrige National Quality Award - The Quest for Excellence VI	XXX
ASQC	Quality Leadership: A Culture for Continuous Improvement	Quality leadership
ASQC	Quality Service: A Committment to Customer Satisfaction	Profiles 5 organizations successfully practicing Total Quality Management: Midwest Express Airlines Inc., Banc One Corp., Lutheran General Health Care System, Entergy, and The Ritz-Carlton Hotel. Each company has certain characteristics in common: Committment from the top, Employee participation, & Standards and measures.
ASQC	Quality: A commitment to Continuous Improvement	A 16-minute (plus) video on the concept of continuous improvement and quality. Discusses and shows four companies (3 mfg and 1 service) to illustrate the change in culture, processes, and leadership which must take place to implement a quality program successfully. Xerox, General Motors, Motorola, and MNBA are the examples utilized.
ASQC	Quality: Your Key to Continuous Health Care Improvement	XXX
ASQC	The Quality Evolution	XXX
ASQC	TQM: A Federal Commitment to Quality	XXX
Associated General Contractors of America	AGC's Partnering: A Concept for Success	XXX
Associated General Contractors of America	Striving for the Best: Implementing Total Quality Management in a Construction Company	XXX
AT&T	1994 The Work We Do	About the customers and people of AT&T - The Winning Combination.
Atchley, Guy	KGUN TV Channel 9 - Interview with Jack B. Revelle, Ph.D.	A Hughes video tape on quality, by Sight & sound Media Missile Systems Group, as shown on television in Tucson.
Avnet, Inc.	Avnet EMG	A promotional video showing events in connection with the receiving of the Arizona State Governor's Award by the Avnet Electronic Marketing Group. It starts with the Governor's announcement at a press conference, then has two Channel 10 TV specials done on Avnet, including employee interviews, and the actual presentation and acceptance.
Barker, Joel Arthur	The Business of Paradigms: Discovering the Future Series	One of the most popular videos in the AQA Library, this features Joel Barker discussing the concept of paradigms and the need to be willing to change one's view (or an organization's view) of how to run things. Why how we view the world can affect our business. Why we should avoid the trap of saying "That's the way we've always done it!"
Box, Dr. George	Experimental Design for Quality Improvement	NTU Satellite Broadcast workshop - 6/12/95, intro by Jack ReVelle; subject experimental design
Brassard, Michael	Using Seven Management & Planning Tools to Maximum Adv	NTU Satellite Broadcast workshop - 7/11/95, intro by Jack ReVelle; subject, 7 Mgmt Tools/Use/Max.
Channel 10 News	Channel 10 News Story about Childress Buick/TQM	Interview with Rusty Childress about TQM
City of New York	The City of New York Department of Sanitation 'Work Worth Doing' Parts 1&2	This video illustrates and example of how concepts and practical implementation of TQM principles can be incorporated in a heavily unionized environment successfully. Shows the progression of attitudes as the new program was gradually adopted and accepted by labor leaders, as well as management, with new levels of employee involvement in the process.
Conway, William E.	XI Conway - Leadership for Continuous Improvement	Goes into detail on Bill Conway's concepts (inspired by Deming) about setting up what he calls the "New Management System." Fortune 500 business leader and now consultant, Bill Conway, explains how management needs to set up processes for continuous quality improvement at levels in the organization, with relentless commitment from all concerned
Conway, William E.	Conway Abridged	A Bill Conway speech about quality. Specifically, the new management system. A personal commitment to change, requiring relentless daily pursuit of quality. Four steps: (1) The will to do it, (2) The belief it can be done, (3) The wherewithal to do it, & (4) The doing of it. Active top management leadership needed. Examples of success stories.
Conway, William E.	II Conway - Creating the New Management System	Fortune 500 business leader and now consultant, Bill Conway teaches a 90-minute course (on 2 videos) which covers the Deming-inspired "Right Way to Manage", which involves seven steps: (1) Education, (2) Leadership, (3) Identify Waste, (4) Human Relations, (5) Training, (6) Projects, and (7) Major Management Directed Programs.
Conway, William E.	New Version-The Four Forms of Waste	When profits need to go up, just pushing the sales force a little more won't do it. Eliminating waste could be the answer - it is everywhere. The definition of waste is: The difference between the way things are now & how they could or should be if there were no errors, troubles, problems, or complexities - if everything were right (25-50% of GNP).
Conway, William E.	V & VI Conway - Imagineering and Eliminating Waste	Goes into detail on Bill Conway's concepts (inspired by Deming) about setting up what he calls the "New Management System." Consultant, Bill Conway, explains how manage- ment and workers need to visualize what it would be like if everything were perfect and then work to put everything in place to make it happen. Eliminating Waste is also covered.
Conway, William E.	Conway III Identifying the Waste	This is a two-tape video course taught by Bill Conway, as recorded during a workshop on the subject of waste - how to find it and how to reduce or eliminate it. The underlying premise is Total Quality Management. Waste in all areas are addressed (not just materials waste), i.e., in finances, rework of all kinds, capital (mainly inventory), etc.
Conway, William E.	What Every CEO Needs to Know About Quality	NTU Satellite Broadcast workshop - 4/10/95, intro by Jack ReVelle; subject, Quality and the CEO
Godfrey, Dr. A. Blanton of Juran Institute	Teamwork	The stated objectives of this tape are: 1) Identify the characteristics of a quality driven organization, 2) Determine the advantages of a team for a company and its employees, 3) Identify types of quality teams, 4) Start a quality improvement project with your team, 5) Plan to develop an empowered workforce, & 6) Understand the results teams can achieve
Godfrey, Dr. A. Blanton of Juran Institute	Total Quality Management	Discusses the idea that quality determines the satisfaction of customers. Two different meanings of "quality" - product features & freedom from deficiencies. Covers: important impact on quality on a successful company, applying quality definitions, understanding & developing empowered employees, quality & revenue relationship, & costs of poor quality.
Heskett, Sasser, & Schlesinger	Introducing Achieving Breakthrough Service	From the Harvard Business School Video Series
Hogan, Warren R. of Marlow Industries	Hoganomics - Quality from Top to Bottom	A methodology through total quality to achieve world class distinction.
Image Associate Productions	Joint ISO, ANSI, and ASQC ISO 9000 Forum Application	ISO 9000 Forum - Symposium Highlights
Juran Institute	Quality Management Report - Premier Issue	First of a Video Series on quality; incl.; News & trends, tools, benchmarking, etc.
Juran Institute	Quality Management Report - Vol. 1, No. 4.	Part of a Video Series on quality; incl.; News & trends, tools, Disney, Govt., etc.
Juran Institute	The Quality Minutes Video Subscription Series; Vol. 1, No. 1	Part of a Video Series on quality; incl.; 4 segments on various companies
Juran Institute	The Quality Minutes Video Subscription Series; Vol. 1, No. 2	Part of a Video Series on quality; incl.; 5 segments on various companies
Juran Institute	The Quality Minutes Video Subscription Series; Vol. 1, No. 3	Part of a Video Series on quality; incl.; 4 segments on various companies
Juran Institute	The Quality Minutes Video Subscription Series; Vol. 1, No. 4	Part of a Video Series on quality; incl.; 4 segments on various companies
Juran Institute	The Quality Minutes Video Subscription Series; Vol. 1, No. 5	Part of a Video Series on quality; incl.; 4 segments on various companies
Juran Institute	The Quality Minutes Video Subscription Series; Vol. 1, No. 6	Part of a Video Series on quality; incl.; 5 segments on various companies
Juran Institute	The Quality Minutes Video Subscription Series; Vol. 1, No. 7	Part of a Video Series on quality; incl.; 4 segments on various companies
Juran Institute	The Quality Minutes Video Subscription Series; Vol. 1, No. 8	Part of a Video Series on quality; incl.; 4 segments on various companies
Juran Institute	The Quality Minutes Video Subscription Series; Vol. 1, No. 9	Part of a Video Series on quality; incl.; 5 segments on various companies
Juran Institute	The Quality Minutes Video Subscription Series; Vol. 1, No. 10	Part of a Video Series on quality; incl.; 4 segments on various companies
Juran Institute	The Quality Minutes Video Subscription Series; Vol. 1, No. 11	Part of a Video Series on quality; incl.; 4 segments on various companies
Juran Institute	The Quality Minutes Video Subscription Series; Vol. 1, No. 12	Part of a Video Series on quality; incl.; 5 segments on various companies
Juran, Dr. Joseph M.	Session 14: The Remedial Journey:Resistance to Change Juran on Quality Improvement	XXX
Juran, Dr. Joseph M.	Session 15: Motivation for Quality Juran on Quality Improvement	XXX
Juran, Dr. Joseph M.	Session 16: Holding the Gains Juran on Quality Improvement	XXX
Juran, Dr. Joseph M.	Session 1: Proof of the Need Juran on Quality Improvement	XXX
Juran, Dr. Joseph M.	Session 2: Project Identification Juran on Quality Improvement	XXX
Juran, Dr. Joseph M.	Session 3: Projects to Improve Product Salability Juran on Quality Improvement	XXX
Juran, Dr. Joseph M.	Session 4: Organizing for Improvement Juran on Quality Improvement
Juran, Dr. Joseph M.	Session 5: Organizing for Improvement Con't Juran On Quality Improvement	XXX
Juran, Dr. Joseph M.	Session 6: The Diagnostic Journey Juran on Quality Improvement	XXX
Juran, Dr. Joseph M.	Session 7: The Diagnostic Journey Con't Juran on Quality Improvement	XXX
Juran, Dr. Joseph M.	Session 8: The Diagnostic Journey Con't. Juran on Quality Improvement	XXX
Juran, Dr. Joseph M.	Session 9: Operator Controllable Errors Juran on Quality Improvement	XXX
Juran, Dr. Joseph M.	Session 10: Operator Controllable Errors Con't. Juran on Quality Improvement	XXX
Juran, Dr. Joseph M.	Session 11: Diagnostic Tools Juran on Quality Improvement	XXX
Juran, Dr. Joseph M.	Session 12: The Remedial Journey	XXX
Juran, Dr. Joseph M.	Session 13: The Remedial Journey Con't Juran on Quality Improvement	XXX
Juran, Dr. Joseph M.	J.M. Juran - One of the Vital Few	XXX
Labovitz, George	Linking Your TQM Process to Your Business Objectives	NTU Satellite Broadcast workshop - 11/14/94, intro by Jack ReVelle; subject, Linking TQM to Goals
Littman, Ian D. of Coopers & Lybrand	Total Quality Management In Government	TQM in Government. This tape covers the subject named, including the following subjects: Assessment, Strategic Quality Planning, Implementation, Teamwork (with PDCA), Institutionalization, plus information on the Quality Maturity Profile (chart showing stages of quality implementation moving in the right direction).
Malcolm Baldrige Award Group	Quest for Excellence	This is heralding the MBNQA process and highlighting the winners, during President Bush's era. Zytec and Solectron, and some other companies are featured with interviews with top management, as well as line workers. The whole process of continuous improvement and its virtues for world-wide competition are discussed.
Marlow Industries	Quality from Top to Bottom	A documentary tape produced by Hoganomics, a TQM consultant firm showing the growth in Total Quality Management enjoyed by Marlow Industries, a Dallas-Texas-based manu- facturing company which has a goal of earning the Malcolm Baldrige Award. The company president discusses the change in attitudes and culture which took place in their quality plan.
Motorola	"NTU - Malcolm Baldrige Award - Motorola Teleconference"	XXX
Motorola	The Human Side of Quality-Federal Express; ATT	Fortune Magazine sponsored a 1990 National Quality Month forum, where top management representatives spoke on the subject of the grass roots or human side of quality, and explained their organizations' methods of implementing these policies. The speakers were from Federal Express, AT & T, General Motors, and ASQC.
Motorola	Total Customer Satisfaction Worldwide Team Competition (Judging Criteria)	About Motorola Company's in-house team competition criteria; in brief, these are: Project Selection (clearly defined goals & customer identification), Teamwork, Analysis Techniques (participation & commitment), Remedies (Plans well defined), Results & Benefits (customer satisfaction), Maintain the Gain (sustainable), & Presentation (clear).
O'Dell, Dr. Carla of American Productivity & Quality	Basics of Benchmarking	This video explores how benchmarking can drive improvement in a small business. After viewing & participating, you will be able to : 1) Define benchmarking in terms of how it can be used in you organization, 2) Conduct a benchmarking study using a 4-phase model for process benchmarking, and 3) Assess your organization's readiness for benchmarking.
PBS Series Video Tape	Quality or Else: Change to Survive, A Brand New Ballgame, Program 2	IBM funded a public television series on Quality, of which this is the 2nd of the set. The focus on the radical change in thinking required in today's organizational environment. Points out that in the world of today, Quality is necessary to survive. Done in a documentary, interesting format, this is important information about the Quality Movement.
PBS Series Video Tape	Quality or Else: How to Hit the Moving Target, Program 3	IBM funded a public television series on Quality, of which this is the 3rd of the set. The focus on the fact that the principles of Total Quality Management work for all varieties of businesses, and the public sector as well (explains the emphasis on Quality that even the IRS now has). Done in a documentary, interesting format, this is on the cutting edge.
PBS Series Video Tape	Quality or Else: The Global Marketplace, Program 1	IBM funded a public television series on Quality, of which this is the first of the set. The focus is on the global nature of the marketplace today, and why it is essential for American business to adopt TQM as a way of life - not just to compete - but to survive! Done in a documentary, interesting format, this is important information on the movement.
Perry Johnson, Inc.	ISO 9000	A promotional tape, but it is informative about a definition of ISO 9000, why it is utilized, what it entails, what is involved in registration, why competitive foreign markets suggest a need for American companies to have it, an how it fits into Quality Assurance.
Perry Johnson, Inc.	ISO 9000: For The Global MarketP	ISO 9000
QualiTech Communications	The Quality Journey	1990 Award-Winning Companies Guide You tin Total Customer Satisfaction
Reilly, Patrick K.	Building a National Learning Environment with C.I.	NTU Satellite Broadcast workshop - 8/8/94, intro by Jack ReVelle; subject, National Learning -C.I.
Sarasohn, Homer	Interview Part 3	(See V-19 for Part I of the notes for the interview). This is the second video tape of the interview with Sarasohn, which gets more into management principles, goal setting, and how W. Edwards Deming helped impact Japan and their economy. Homer Sarasohn had some involvement in bringing Deming to Japan.
Sarasohn, Homer	Interview Part 1 & 2	This is an informal interview with well-known management consultant and quality pioneer Homer Sarasohn. The history of his involvement in post-war Japan in helping General MacArthur see that the Japanese industrial base was rebuilt so that the country would not be a burden on the USA, per instructions from President Truman. Sarasohn started with radios.
Scholtes, Peter R.	Teams: Why We Work Together	NTU Satellite Broadcast, introduced by Jack ReVelle; subject is Teamwork. Workshop held on 3/13/95. This video discusses the basics of an organization, its purpose, systems and processes, and its people. Other concepts taught are: Demings new approach to management, What is a system (THe SIPOC model), interdependence of systems & teamwork, & what are teams.
Scholtes, Peter R.	Bringing the Customer In	Part of the Quality Learning Series of Scholtes Seminars and Consulting
Shainin, Dorian	Gaining World Class Quality with Statistical Engineering	NTU Satellite Broadcast workshop - 10/10/94, intro by Jack ReVelle; subject, World Class Quality
Simms, Mike of Wainwright Industries, Inc.	Quality New Mexico Speech	Speech on Quality by Mike Simms of Wainwright Industries, Inc.
State of Missouri	The Missouri Quality Award, 1992	XXX
State of Missouri	1993 Missouri Quality Awards	A video tape promoting and explaining the Missouri State Quality Awards, and showing the different organizations within the State that received the Award.
State of North Carolina Quality Leadership Foundation	North Carolina Quality Leadership Foundation	This is the story of North Carolina's Quality Awards Program. Starts with references to the background of the Quality movement's beginnings, the Malcolm Baldrige Award, and how North Carolina got started. Profiles the State's winners, with comments from both management leaders and line workers. Shows employee involvement in TQM.
Taguchi, Shin	Robust Design - Introduction to Robust Design System	NTU Satellite Broadcast workshop - 5/8/95, intro by Jack ReVelle; subject robust design
Technic Action Team - KLM	SPC Total Customer Satisfaction Global Showcase	A video about Statistical Process Control for the purpose of achieving customer satisfaction, as demonstrated by a team of employees from Kuala Lumpur, Malaysia. This video was made in 1992.
Technic Action Team - KLM	SPC Total Customer Satisfaction Global Showcase - The Expedition	The second video in a dual set about Statistical Process Control for the purpose of achieving customer satisfaction, as demonstrated by a team of employees from Kuala Lumpur, Malaysia. This video was made in 1992.
U.S. Department of Commerce - Technology Administration	Quest for Excellence VIII	Video based upon the Malcolm Baldrige National Quality Award, as applied to Manufacturing. Features the following organizations: Armstrong World Industries' building Products Operations and Corning Telecommunications Products Division.
Ungvari, Steven F.	TRIZ, Theory of Inventive Problem Solving	NTU Satellite Broadcast workshop on 2/13/95, introduced by Jack ReVelle. Steven F. Ungvari, President of ASI International discusses the Theory of Inventive Problem Solving, (Russian Acronym, TRIZ): Form Follows Failure, Need for Inovation (barriers, enablers), Intro to TRIZ/TIPS: Categorization, Classification, Simple-Significant Solutions, New Phenomena, Principles
Wainwright Industries	Wainwright Industries - Malcolm Baldrige National Quality Award 1994 Winner	This video has been prepared by Wainwright Industries to share how to implement their improvement process, which enabled them to win the MBNQA in 1994. The tape discusses how to transform the culture, develop & align middle managers, maximize employee involvement, determine customer satisfaction, and measure progress for TQM.
Watson, Gregory H.	A Dual Role Application/Benchmarking: Mgmt/Qual. Practice	NTU Satellite Broadcast workshop - 9/9/94, intro by Jack ReVelle; subject, Benchmarking